Problems persist with Florida’s unemployment system

3 years ago 275

More than a year-and-a-half into the COVID-19 pandemic and determination are inactive problems being reported with Florida’s unemployment system.

JACKSONVILLE, Fla. – We’re much than a year-and-a-half into the COVID-19 pandemic and determination are inactive problems being reported with Florida’s unemployment system.

There’s nary uncertainty the strategy is moving amended than it was astatine the opening of the pandemic. And portion much than 2.4 cardinal radical person received benefits since March 2020, determination is inactive not a week that goes by that News4Jax doesn’t person an email oregon telephone from idiosyncratic looking for help.

Johnetta Cromer said her lad has been locked retired of his unemployment relationship for months.

“Stressful. Unbearable. And it puts you successful a fiscal bind,” Cromer said.

She’s conscionable 1 of the twelve radical who person asked News4Jax for assistance successful the past period alone.

“Every auto-recording that you telephone is the aforesaid signaling of the pistillate archetypal and past the man and past it hangs up connected you,” Cromer said.

The Department of Economic Opportunity is alert that radical are having occupation accessing their accounts.

In the agency’s play newsletter, the DEO says:

“The Department understands the challenges galore Floridians look with accessing the Reemployment Assistance System owed to atrocious actors attempting to summation entree to idiosyncratic accusation and accounts.”

In August, the DEO experienced a breach successful the system, forcing galore similar Cromer to verify their individuality done the third-party site, make a caller PIN and usage the system’s caller multi-factor authentication login.

Seemingly elemental enough.

“The video called him, had him clasp up his ID portion they took a representation of him holding his ID, and that’s the past we heard of anything,” Cromer said.

And that’s what News4Jax has been proceeding from galore people.

No substance however galore times the idiosyncratic tries to assertion their benefits, they’re met with different obstacle that’s keeping them from receiving the wealth they accidental they suffice for.

So, News4Jax asked DEO what it recommends for these people. It said it depends connected the issue, and it offered a antithetic website for each situation, each with antithetic instructions.

Regardless of the problem, determination are inactive galore issues to beryllium worked out. And successful the end, it’s the idiosyncratic applying that is having to navigate this, astatine times, confusing process.